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ANA's Services
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Notices from ANA
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Notice Regarding Security Checks Becoming Mandatory as Stipulated in Civil Aeronautics Act of Japan
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Blue Bird, Blue Planet, Blue Wings
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Departure/Arrival Terminal Change for Codeshare Flights Operated by StarFlyer to/from Haneda Airport
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Initiatives on Accessible Air Travel for Customers who request special assistance in Response to COVID-19
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Issuance of Security Certificate and Boarding Information from December 2016
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Use of International Airports during Busy Periods
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Due to the impact of the novel coronavirus (COVID-19), Haneda Airport Terminal 3 to Be Used for All International Flights to/from the Airport until Further Notice
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Warning about Phishing Scams Involving Communications Purporting to Be from ANA
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Temporarily Suspend Service on Select Routes Due to COVID-19
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Special Measures for International Air Tickets in expansion of the Novel Coronavirus (COVID-19)
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ANA Mileage Club Handling due to the Spread of the Novel Coronavirus (COVID-19)
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Notice Regarding Revisions to ANA Mileage Club Terms and Conditions
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Revision of the ANA Privacy Policy
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Passengers Who Would like to Change Their Reservation Again to an Applicable Non-Scheduled Flight
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Changes to Boarding Order (from November 15, 2021)
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ANA Group to expand its efforts to reduce plastic waste - will discontinue the distribution of plastic bags for baggage packing at airports -
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(Warning) Please Be Aware of Suspicious (Phishing) Emails Pretending to Be Customer Satisfaction Surveys from ANA
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Revision of the ANA Privacy Policy
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Information on Smart Lanes at Security Checkpoints A and B at Haneda Airport (Japan Domestic Flights)
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Be Aware of Suspicious Emails (Phishing Emails) Purporting to Be About Refunds From ANA
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Information and Points to Note
Member Login
Information for Members Logging In
- Please be sure to read and accept the purpose of collecting personal information on ANA Privacy Policy before proceeding.
- Please see the Terms and Conditions.
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Terms and conditions
- To protect your personal information from a third party, when using a computer that others may have access to, we recommend that you log out after your session.
- Please manage your ANA Number and password with care. It is recommended to change your password frequently. To do so, select Manage Profile from My Menu, then select Change Password and complete the procedures.
- When using members only functions such as booking a flight, you will be required to re-enter your customer number and password if your session has elapsed approximately 60 minutes since login.
- The customer number and password provided through the Members Only Top Page will be transmitted through SSL.
- If the cookie is disabled, you cannot login.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
Entry of One-Time Password
If you have not received your one-time password
If your one-time password does not come through, please check your settings for receiving it and then re-send it.
If you do not do anything on the screen for a certain amount of time, you will have to request another one-time password.
Select your desired destination email address.
Do you wish to logout?
- Even if you have selected "Keep me logged in" by clicking logout, that status will be cancelled.
- To end your session without logging out, please close all of your browsers.