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Information on Delay and Cancellation at the Airport on the Departure Day

ANA is dedicated to handling flight delays, cancellations, and other unexpected events as swiftly as possible.

There may be cases when flights are delayed, cancelled or diverted on the departure day due to various reasons such as congestion at the airport and bad weather. In such instances, we strive to provide accurate information on the situation as quickly as possible via airport information displays and announcements, on the ANA website and through the ANA Reservation and Customer Service Center.

  • * 1

    If you are unable to reach your final destination on your scheduled date of arrival due to a major flight delay or cancellation attributable to ANA, we will cover the cost of accommodation/public transport/etc.

  • * 2

    If a flight is delayed or canceled due to events beyond our control such as bad weather, we will assist you with making arrangements for accommodation and so on to the extent that we can. Please note, however, that you will be responsible for covering the costs incurred.

  • * 3

    Please note that this information pertains to the flight irregularities on the day of departure, and it does not apply to cancellations or schedule changes that happen prior to the departure date.

Coverage of Costs

Reason for Delay, Cancellation, or Similar Event Coverage of Costs
Reasons Attributable to ANA ANA to cover cost of accommodation/public transport/etc.
Bad weather, airport congestion and other unexpected events Passenger to cover cost of accommodation/public transport/etc.

Reimbursement of Costs

If your flight is delayed or canceled due to a reason attributable to ANA, we will reimburse the subsequent costs incurred for accommodation/public transport/etc. in accordance with the parameters established by ANA.

  • *

    The original receipts must be submitted for reimbursements. (Copies are not accepted.)

Accommodation/Public Transport Costs Incurred before Departure Due to Flight Delay or Cancellation

When your flight is changed and you require accommodation due to your new flight having a different departure date to your original one

In the event that your flight is changed due to the original one being delayed/canceled and your new flight has a different departure date to your original one, we will reimburse your accommodation costs or your ground transport costs if you require accommodation due to scheduled public transport being unavailable. (Maximum amount available: JPY 15,000)

Accommodation/Public Transport Costs Incurred after Arrival Due to Flight Delay or Cancellation

When you are unable to meet your flight connection after arriving late due to a flight delay, cancellation, etc. and therefore require accommodation

In the event that you are unable to meet your flight connection and require accommodation after arriving at the arrival airport late due to a flight delay, cancellation, etc., we will reimburse your accommodation costs. (Maximum amount available: JPY 15,000)

When you arrive late after a flight delay and require accommodation due to scheduled public transport being unavailable

If you reach your arrival airport in the middle of the night due to a flight delay and scheduled public transport is subsequently unavailable, ANA will reimburse your accommodation costs or the public transport costs incurred in reaching your destination. (Maximum amount available: JPY 15,000)

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