Vienna International Airport

Flights operated by ANA Group will arrive at Terminal 3 in the Vienna Airport.

On level 3 of Terminal 3, there is Gates G, toilets, ATMs, a currency exchange booth, escalators and an elevator. On level 2, there are immigration booths. After passing through immigration, proceed to level 0. On level 2, there are also toilets, escalators and elevators, while on level 1, there is Gates F, escalators and elevators. On level 0, there is the baggage claim area and customs. There also are toilets, an information counter, ATMs, a currency exchange booth, escalators and elevators. Upon leaving the building, there are bus stops and taxi stands.

Please present your passport. Note: a Disembarkation Card is not necessary when entering Austria. See Special Guidance tab for details if traveling to and/or between Schengen countries.

Flights operated by ANA Group will depart from Terminal 3 in the Vienna Airport. Get details on the Airport Lounge.

See ANA International Airport Check-In Counter Opening Times.

On level 1 of Terminal 3, there are ANA check-in and ticketing counters. After check-in, proceed to security or the priority security lane. After passing through security, go up to level 2. On level 1, there are also toilets, Gates F, escalators, elevators, and the VAT refund application counter for items in checked baggage. Passengers with items in their checked baggage for which they wish to apply for VAT refunds should check in at the ANA check-in counter and then bring their baggage to customs with a checked baggage tag attached. After applying for the VAT refund, drop off the baggage at customs. *1
On level 2, there are immigration booths. After passing through immigration, go up to level 3. On level 2, there are toilets, escalators and elevators. On level 3, there are Gates G, toilets, ATMs, a currency exchange booth, escalators, elevators, the VAT refund application counter for items in carry-on baggage, and the tax refund counter. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should have their VAT refund application form stamped and then receive the refund at the tax refund counter.

Some travelers for eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.

Eligible Travelers

• Business Class
• Diamond Service Members
• Platinum Service Members
• Super Flyers Members
• Star Alliance Gold Members

Each traveler can bring one accompanying guest.

Passengers connecting from ANA to Austria domestic flights or Schengen Agreement countries:

Passengers connecting to flights that depart from "Gates F" After immigration, please go down by the escalator located at the left side and pass through Security Check. Then proceed to "Gates F".

Passengers connecting to flights that depart from "Gates B,C and D" in terminal 1, please go down by the escalator right in front after immigration. Pass through Baggage Claim area and Security Check, then proceed to the gates.

Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA:

Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.