Frankfurt Airport

On level 3 (Hall B) of Terminal 1, there are immigration booths, customs (1), escalators and elevators. On level 2 (Hall B), there is an information counter, a currency exchange booth, the S-Bahn regional train station, a passageway to the long-distance train station, escalators and elevators. Halls C and B on Level 1 each have a baggage claim area and customs (2). There is also an information counter, escalators and elevators, and near exit 6 there is a currency exchange booth, the train station, bus stops, and taxi stands.

There is no requirement to have an entry card for Germany. See Special Guidance info on this page for details if traveling to and/or between Schengen countries.

Checked baggage will be inspected at Customs 1 and 2.

• Letter of Consent is required for the travelers under the age of 18 entering and/or departing from Germany without parents/guardians.
• In accordance with German law, minors under the age of 18 entering and/or departing from Germany alone (including transit passengers) must prepare a consent letter signed by a parent/guardian.
  • Applicable passengers should contact their nearest German embassy, consulate or honorary consul. If you are a German resident, please contact your nearest Federal Police office or relevant public institution.
  • In addition to the above, passengers between 5 and 11 traveling alone are required to use ANA Junior Pilot program.

The ANA check-in counters (678 to 681) are located in Hall B on level 2 of Terminal 1, close to Entrance 6. Nearby, there is a tax refund counter, an application counter for VAT refunds on checked baggage (Zoll), and an information counter. Passengers with items in their checked baggage for which they wish to apply for VAT refunds should first check in at the ANA check-in counter, make their application at the Zoll counter, and then drop off their baggage. Refunds are available at the tax refund counter. * Since there are merchants who do not provide tax refund procedures, confirm at the relevant shop when making a purchase. After these procedures, please proceed to security. A priority security lane is available. After passing through security and immigration, there is a tax refund counter and an application counter for VAT refunds for carry-on baggage (Zoll). After passing through immigration, have your VAT refund application form stamped and then receive the refund at the tax refund counter. Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge, as well as a smoking room. Gates C2 to 11 are dedicated arrival gates located on level 2. In Hall B (departures), the order is security then immigration, while in Hall C (departures), the order is immigration then security.

Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge as well as a smoking room. Get details on Frankfurt airport lounges.

• Boarding gate check-in counters are subject to change; please check at the airport.
• See ANA International Airport Check-In Counter Opening Times.

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.

• VAT refunds may not be provided by some shops, please check the shop for tax-free handling and process a Tax Refund Check.
• Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

Some travelers are eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.

Eligible Travelers

• First class
• Business class
• Diamond service members
• Platinum service members
• Super Flyers members
• Star Alliance Gold members

The SkyLine connects the different areas of Terminal 1 and 2. Stops A/Z, B, and C are located on level 4 of Terminal 1, while stop D/E is located on level 4 of Terminal 2. Adjacent to Terminal 1 is the Sheraton Frankfurt Airport Hotel & Conference Center, the Frankfurt Airport Center, and parking lots, as well as a passageway to the AiRail Terminal and the long-distance train station.

Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to immigration and customs on Level 3 (Hall B) of Terminal 1. After passing through immigration and customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to SkyLine stop B. Passengers connecting from Hall B should go down to level 2 (departures). Passengers connecting to Gates A should pass through security or the priority security lane on level 2 and then proceed to Gates A. Please note that when connecting to Gates A1 to 69, you must take the elevator down to the underground level and walk through the connecting tunnel to the gates. Passengers arriving at Gates C who are going to Hall A/Z or D/E should proceed to SkyLine stop C. Passengers connecting to a non-Schengen country do not need to enter Germany. Passengers connecting to Gates B should proceed on foot to level 3 to pass through security or the priority security lane, take the elevator down to level 2, and proceed to the boarding gate. Passengers connecting to Gates C should go on foot from level 3 to Hall C. Passengers connecting to Gates D/E in Terminal 2 or Z11 to 25 should take the SkyLine to the relevant stop. On level 3, there is also the Lufthansa Lounge and an information counter. On level 2, there is a currency exchange booth, an information counter, ANA check-in counters, the S-Bahn regional train station, and the passageway to the long-distance train station, as well as escalators and elevators. On level 1 (Halls B/C) of Terminal 1, there is the baggage claim area.

On level 3, there is an information counter and the Lufthansa Lounge. Get more details on the Lounges.

Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to Immigration and Customs on Level 3 (Hall B) of Terminal 1.

• After passing through Immigration and Customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to Skyline stop B.
• Passengers connecting from Hall B should go down to level 2 (departures).
• Passengers connecting to Gates A should pass through security or the priority security lane on level 2 and then proceed to Gates A.
  • Note: When connecting to Gates A1 to 69, you must take the elevator down to the underground level and walk through the connecting tunnel to the gates.
• Passengers arriving at Gates C who are going to Hall A/Z or D/E should proceed to SkyLine stop C.

Passengers connecting to a non-Schengen country do not need to enter Germany.

• Passengers connecting to Gates B should go to level 3 to pass through security or the priority security lane, take the elevator down to level 2, and continue to the boarding gate.
• Passengers connecting to Gates C should go from level 3 to Hall C.
• Passengers connecting to Gates D/E in Terminal 2 or Z11 to 25 should take the SkyLine to the relevant stop.

Passengers connecting from a Germany domestic flight or a flight from a Schengen country should proceed to the ANA check-in counters (678 to 681) on level 2 (Hall B) of Terminal 1 to perform check-in procedures. After check-in, pass through security or the priority security lane, go through immigration, and then proceed to the boarding gate at Gates B40 to 48. Passengers arriving at Gates A1 to 69 should take the elevator next to A15 down to the underground level, walk through the connecting tunnel, and proceed to Gates B. On level 2, there is also an information counter, the Lufthansa Business Lounge, the Lufthansa Senator Lounge, escalators and elevators. On level 3 (Hall B) of Terminal 1, there is an information counter, security and the priority security lane. Passengers connecting from a non-Schengen country arriving at Gates D or E in Terminal 2 or Gates Z should take the SkyLine to Gates B or C in Terminal 1 without entering Germany, and then proceed to security.