Frankfurt

On level 3 (Hall B) of Terminal 1, there are immigration booths, customs (1), escalators and elevators. On level 2 (Hall B), there is an information counter, a currency exchange booth, the S-Bahn regional train station, a passageway to the long-distance train station, escalators and elevators. Halls C and B on Level 1 each have a baggage claim area and customs (2). There is also an information counter, escalators and elevators, and near exit 6 there is a currency exchange booth, the train station, bus stops, and taxi stands.

The ANA check-in counters (678 to 681) are located in Hall B on level 2 of Terminal 1, close to Entrance 6. Nearby, there is a tax refund counter, an application counter for VAT refunds on checked baggage (Zoll), and an information counter. Passengers with items in their checked baggage for which they wish to apply for VAT refunds should first check in at the ANA check-in counter, make their application at the Zoll counter, and then drop off their baggage. Refunds are available at the tax refund counter. * Since there are merchants who do not provide tax refund procedures, confirm at the relevant shop when making a purchase. After these procedures, please proceed to security. A priority security lane is available. After passing through security and immigration, there is a tax refund counter and an application counter for VAT refunds for carry-on baggage (Zoll). After passing through immigration, have your VAT refund application form stamped and then receive the refund at the tax refund counter. Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge, as well as a smoking room. Gates C2 to 11 are dedicated arrival gates located on level 2. In Hall B (departures), the order is security then immigration, while in Hall C (departures), the order is immigration then security.

The SkyLine connects the different areas of Terminal 1 and 2. Stops A/Z, B, and C are located on level 4 of Terminal 1, while stop D/E is located on level 4 of Terminal 2. Adjacent to Terminal 1 is the Sheraton Frankfurt Airport Hotel & Conference Center, the Frankfurt Airport Center, and parking lots, as well as a passageway to the AiRail Terminal and the long-distance train station.

Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to immigration and customs on Level 3 (Hall B) of Terminal 1. After passing through immigration and customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to SkyLine stop B. Passengers connecting from Hall B should go down to level 2 (departures). Passengers connecting to Gates A should pass through security or the priority security lane on level 2 and then proceed to Gates A. Please note that when connecting to Gates A1 to 69, you must take the elevator down to the underground level and walk through the connecting tunnel to the gates. Passengers arriving at Gates C who are going to Hall A/Z or D/E should proceed to SkyLine stop C. Passengers connecting to a non-Schengen country do not need to enter Germany. Passengers connecting to Gates B should proceed on foot to level 3 to pass through security or the priority security lane, take the elevator down to level 2, and proceed to the boarding gate. Passengers connecting to Gates C should go on foot from level 3 to Hall C. Passengers connecting to Gates D/E in Terminal 2 or Z11 to 25 should take the SkyLine to the relevant stop. On level 3, there is also the Lufthansa Lounge and an information counter. On level 2, there is a currency exchange booth, an information counter, ANA check-in counters, the S-Bahn regional train station, and the passageway to the long-distance train station, as well as escalators and elevators. On level 1 (Halls B/C) of Terminal 1, there is the baggage claim area.

Passengers arriving at A Gates (A1 to 69 and Bus gate) should take the elevator next to A15 down to the underground level, walk through the connecting tunnel, and proceed to Gates B. Passengers connecting from a German domestic flight or a flight from a Schengen country without a boarding pass and arriving at C,D or E gates should proceed to the ANA check-in counters (679 to 681) on level 2 (Hall B) of Terminal 1 to perform check-in procedures. After check-in, go through security and immigration, and then proceed to your boarding gate at B area. On level 2, there is also an information counter, the Lufthansa Business Lounge, the Lufthansa Senator Lounge, escalators and elevators. On level 3 (Hall B) of Terminal 1, there is an information counter, security and the priority security lane. Passengers connecting from a non-Schengen country arriving at Gates D or E in Terminal 2 or Gates Z should take the SkyLine to Gates B or C in Terminal 1 without entering Germany, and then proceed to security.