5-Star
Awarded 5-Star since 2013.
*The photograph was taken to commemorate the 2020 5-Star rating.
Category Award
- 2011 World’s Best Airport Services / Staff Service Excellence, Asia
- 2012 Best Transpacific Airline
- 2013 World's Best Airport Services / Best Cabin Cleanliness
- 2014 World’s Best Airport Services / Best Transpacific Airline
- 2015 World's Best Airport Services / Best Airline Staff in Asia
- 2016 World's Best Airport Services / Best Airline Staff in Asia
- 2017 World's Best Airport Services / Best Airline Staff in Asia
- 2018 World's Best Airline Cabin Cleanliness / Best Airline Staff in Asia
- 2019 World’s Best Airport Services / Best Business Class Onboard Catering
- 2021 World's Best Airline Cabin Cleanliness / World's Best Airport Services / Best Airline Staff in Asia / Best First Class Lounge in Asia
5-Star COVID-19 Airline Safety Rating
Awarded for the first time in 2021
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