On this page, you will find the information you need to easily make your way through Vienna International Airport to your destination.
Arrival and departure terminal maps and other information for navigating Vienna International Airport.
Flights operated by ANA Group will arrive at Terminal 3 in the Vienna Airport.
Please present your passport. Note: a Disembarkation Card is not necessary when entering Austria. See Special Guidance tab for details if traveling to and/or between Schengen countries.
Flights operated by ANA Group will depart from Terminal 3 in the Vienna Airport. Get details on the Airport Lounge.
See ANA International Airport Check-In Counter Opening Times.
Some travelers for eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.
Eligible Travelers
Each traveler can bring one accompanying guest.
A value-added tax (VAT) is applied to items purchased in Austria or other EU countries, but visitors may apply for the refund of the tax. VAT refunds may not be provided by some shops, please check the shop for tax free handling. When purchasing items, have the shop process a Tax Refund Check. At the time of departure, show your purchase, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped. Note: Please see Customs information of each country for the latest information.
Passengers connecting from ANA to Austria domestic flights or Schengen Agreement countries:
Please go up by the escalator located at the right side and pass through Security Check. Then please proceed to boarding gate.
Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA:
Please proceed to “Gates G” as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.
Passengers connecting from Austria domestic flights or Schengen Agreement countries to ANA:
Please proceed to “Gates G” as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.
Passengers connecting from non-Schengen Agreement countries to ANA flights:
Please proceed to “Gates G” as shown by the display from the arrival floor. Go through Security Check and proceed to the boarding gate for your ANA flight.
On November 27th, 2019 (JST) current information.
Furthermore, the details under "Visa" and "Passport" are for Japanese nationals.
This information is likely to change suddenly, so please contact the relevant official authority (e.g., embassy) for the latest information.
Official Languages: German
Currency: Euro (€)
Time Zone: UTC +1 (Central European Time)
Whether you’re connecting at the airport or will be exploring what this beautiful country has to offer, you’ll find all the helpful tips you need to know on this page—including the current exchange rate, climate information and more. For detailed country information, please visit the embassy’s website.
Not required for a tourism visit that is no more than ninety days in any 180-day period.
Your passport must be valid for at least three months from the date of departure from Austria or another country in the Schengen Area.
When visiting from Japan, it is prohibited to bring the following items into Austria.
They can be brought in for personal use. If traveling by air, you will not be taxed for up to the equivalent of €430.
There is an 8-hour time difference between Japan and Austria. Subtract 8 from the hour in Japan. In other words, 7:00 AM in Japan is 11:00 PM on the previous day in the Austria. The time difference is 7 hours during daylight savings.
Daylight savings is from 2:00 AM (3:00 AM) on the last Sunday of March until 3:00 AM (2:00 AM) on the last Sunday of October.
Austria is very cold in the winter. When considering clothing, prepare as if for slightly colder temperatures than Hokkaido.
In summer, there are heat waves some years, but some days are quite cool, for example when it rains, so a cardigan or other protection from the cold is essential.
The currency is the Euro (denoted as €, Euro, or Eur, for short), which is divided into cents. In German, these are pronounced Oyro and Tsent, respectively.
EUR 1 is 100 cents, approx. 121 yen (as of November 8, 2019).
Banknotes are available in 5, 10, 20, 50, 100, 200, and 500 Euros.
Coins are available in 1, 2, 5, 10, 20, and 50 cents and in 1 and 2 Euros.
In Austria, a 20% value-added tax is applied to almost all products (10% for books and foods). Travelers living outside EU countries can have up to approx. 13% of this tax returned by completing a procedure. Incidentally, it is the tax paid when shopping that is refunded. Taxes paid for hotel and restaurant fees are not refunded.
Although a service charge is included in the prices of restaurants and hotels, there is a custom of paying tips (called Trinkgeld in German) in Austria. It is a gratuity expressing your gratitude for a person providing you with a service, so the amount varies depending on whether you have made a special request or how satisfied you are with the service, for example. Use the following amounts as a guide.
The voltage is 230V and the frequency is 50 Hz.
Plugs are generally type C, but some are type SE. Most electrical products for use in Japan must be used with a converter.
The TV and video system in Austria (PAL) differs from that of Japan (NTSC), so media from Austria cannot be played on ordinary media players in Japan. If a DVD displays the same region code as Japan (2), then it can be played on a computer equipped with a DVD player, but the DVD cannot be played on ordinary DVD players (it is possible if the machine is compatible with PAL). The region code for Blu-ray Discs that are next-generation DVDs is different in Austria (Region B) and Japan (Region A).
Post offices are generally open from 8:00 AM to 6:00 PM on weekdays and 9:00 AM to noon on Saturdays and are closed on Sundays and public holidays. Hours vary, for example stations in major cities and the main post office stay open later and smaller post offices close for a lunch break.
Postal fees are generally divided into priority and economy. Priority mail arrives in Japan in 2 to 6 days, and the estimated time of arrival is not shown for economy. Parcels (Paket) arrive in about 6 to 10 days for Light mail and 2 to 5 days for express EMS International mail.
When sending to Japan, a postcard or letter is EUR 1.80 up to 20 g (priority only). Mail up to 75 g is EUR 2.75 for priority and EUR 2.55 for economy. International parcels up to 2 kg (sum of 3 sides of up to 90 cm) are EUR 21.92 for Light and EUR 69.46 for EMS.
When calling Tokyo (03) 1234-5678:
When calling Austria (01)1234567:
When calling within the city, you do not need the area code. When calling to a place outside of the city, start with the area code.
Many holidays are related to Christianity, and holidays with dates that are varied by year. Also note that museums and other facilities are closed or have shorter hours on December 24, 25, 26, and 31 and January 1.
German
Below is a guide for general business hours. There is about a 30 min. to 1 hour difference between stores.
Although hours vary among banks, they are usually open from 9:00 AM to 3:00 PM on weekdays, remaining open until 5:30 PM on Thursdays. They are closed on weekends and public holidays.
10:00 AM to 6:00 PM on weekdays and 9:00 AM to 1:00 PM on Saturdays (until 5:00 PM at department stores in major cities and during the Christmas season).
Lunch is from about 11:30 AM to 2:00 PM and dinner from about 5:30 PM to 10:00 PM.
When renting a vehicle, age restrictions vary with the car rental company and the type of vehicle, and a credit card is requested.
In Austria, smoking is prohibited in airports, train stations, and on trains. Indoors at restaurants and cafés, smoking is prohibited or there are completely separate areas for smoking and non-smoking. There is a sticker for smoking or non-smoking at the entrance. Smoking is allowed at tables outside.
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The establishment of the EU and the Schengen Agreement has simplified entry and departure procedures within Europe. Once a Japanese national has arrived at one of the Schengen countries, travel within that country is treated as “internal domestic” travel. The following entry and departure procedures apply to passengers traveling from one Schengen country to another Schengen country.