Sydney Airport and City Info

Traveling to and from Sydney

On this page, you will find the information you need to easily make your way through Sydney Kingsford Smith International Airport to your destination.

Guide to Australia’s Sydney Kingsford Smith International Airport

Arrival and departure terminal maps and other information for navigating Australia’s Sydney Kingsford Smith International Airport.

Arrival Terminal

Arrival map of Sydney airport
Immigration
  • Eligible nationals (including Japanese nationals) who have e-passports are able to use SmartGate, which is an automated passport control. However, passengers under the age of 16 need to proceed to passport control.
  • For more information, please visit the Australian Border Force website.
  • For details around visas, please visit the Special Guidance section of this page.
Customs

Customers with goods to declare should submit a Customs Declaration forms.

Departure Terminal

Departure map of Sydney airport
Airport Map Information

Get details on the airport lounge.

Check-In
Priority Lane for Immigration and Security

Some travelers for eligible for the Express Path, located at the left side of Immigration.

Eligible Travelers

  • Business Class
  • Diamond Service Members
  • Platinum Service Members
  • Super Flyers Members
  • Star Alliance Gold Members

Please present your passport and information card which you will receive at check-in counter.

Transit

Transit to International Flights

Passengers transiting from ANA to other airlines:

  • If you have your boarding pass of your connecting flight, please proceed to the boarding gate after pass through the security check in the transit area.
  • If you do not have your boarding pass of your connecting flight, please complete check-in at the connecting counter or proceed to the boarding gate.
Transit to Domestic flights

Passengers transiting from ANA to Virgin Australia:

  • You are required to collect your bags and clear Customs and Quarantine at Sydney. Turn left immediately after Quarantine and proceed to Virgin Australia Domestic Transfer Desk, where you will check in your bags.
    • You will receive a complimentary transfer pass for the bus to Domestic Terminal.

Passengers transiting from ANA to Qantas flights:

  • You are required to collect your bags and clear Customs and Quarantine. Turn right after entering arrival hall and proceed to Qantas Domestic check-in counter.
    • Qantas domestic transfer bus will bring you to the Domestic Terminal.

Passengers transiting from ANA to other airlines:

  • You are required to collect your bags and clear Customs and Quarantine.
    • Please move to domestic terminal by bus and proceed to check-in.
Transit from International Flights to ANA
  • Please proceed to the boarding gate after passing through the security checkpoint within the transit area. If you do not have your boarding pass for your ANA flight, please complete check-in at the boarding gate.
Transit from Australia Domestic Flights

Passengers transiting from Virgin Australia flights to ANA:

  • When you check-in at a domestic port with a connection via Sydney, your bags will be checked through to your final destination.
    • You will receive a “Virgin transfer wallet,” which contains a map of the transfer port and a bus pass to use in Sydney. Upon arriving in Sydney, make your way to the Transfer Lounge at Gate 46 where the transfer bus will take you to the International Terminal. Please proceed directly to Customs and Immigration.

Passengers transiting from Qantas flights to ANA:

  • You can use the Qantas transfer bus when your bags are checked through to your final destination. Upon arriving in Sydney, make your way to the Transfer Lounge at Gate 15 where the transfer bus will take you to the International Terminal.
    • Please proceed to the ANA check in counter on the departure level to complete check-in.

Passengers transiting from other airlines to ANA:

  • You are required to collect your luggage at the Sydney domestic terminal.
    • Please proceed to the international terminal by bus and complete check-in at the ANA check-in counter on the departure level.

Sydney

On August 27th, 2019 (JST) current information.
Furthermore, the details under “Visa” and “Passport” are for Japanese nationals.
This information is likely to change suddenly, so please contact the relevant official authority (e.g., embassy) for the latest information.

a landscape of sydney

Commonwealth of Australia

Official Languages: English

Currency: Australian dollar (AUD)

Time Zone: UTC +11 (Australian Eastern Daylight Time)

Traveling to Australia?

Whether you’re connecting at the airport or will be exploring what this beautiful country has to offer, you’ll find all the helpful tips you need to know on this page—including the current exchange rate, climate information and more. For detailed country information, please visit the embassy’s website.

Immigration and Visa (For Japanese Nationals Only)

Visa

Japanese citizens require either a visa or ETAS registration to enter Australia.

Passport

Your passport must be valid for at least the number of days of your stay.

Airport taxes

The $55 departure tax for flying out of Australia and various airport taxes for each airport are generally paid at the time of purchasing your flight ticket.

Quarantine

When visiting from Japan, it is prohibited to bring the following items into Australia.
Australia is far from the other continents and has many unique species of plants and animals. For this reason, Quarantine is extremely strict and there are very detailed regulations for bringing in foods, plants, and animals. The following is a list of typical items that are not permitted to bring into the country for details,

see Australian Quarantine and Inspection Service website(https://japan.embassy.gov.au/tkyojapanese/quarantine_jp.html).
Some items may be brought in if declared.

  • a. Eggs (raw, boiled)
    Some processed products are allowed.
  • b. All fruit and vegetables
  • c. Live animals
    However, cats and dogs are permitted if they complete a certain length of animal Quarantine after arrival. Check about guide dogs.
  • d. Meat
    Processed meat that can be stored for 6 months or longer are permitted.
  • e. Salmonidae fish (canned is permitted)
  • f. Seeds or crafts or souvenirs made with seeds
  • g. Raw nuts (some types are permitted)
  • h. Plants with reproductive ability
  • i. Soil or sand
  • * If it is difficult to judge if an item can be brought in, always declare it. Violations will result in not only confiscation and fines, but also, in the worst case, denied entry and refusal to perform new ETAS registration or issue new visas for three years after the incident.
Customs

Visitors will not be taxed for bringing in commodities for non-commercial use carried on hand or in hand luggage, sports goods for personal use, up to 25 grams of tobacco and one opened box (over 18 years old adults only), up to 2.25 liters of alcohol (adults only), or $900 worth of general goods (e.g. gifts, leather products, electronic devices, cameras, or jewelry).

Bringing in e-cigarettes

E-cigarettes are not the norm in Australia and are prohibited to possess and use in certain states. Up to 25 g of e-cigarettes can be brought in duty free, but it is better not to bring it in.

Time difference and Daylight Saving Time

Time difference

Australia generally has three time zones. The time difference is +1 hour between the states on the east coast (add 1 hour to Japan time). Central Australia has a -30 min. time difference with the east (add 30 min. to Japan time). The west (Western Australia) has a -2 hour time difference with the east (subtract 1 hour from Japan time). In addition, Daylight Saving time is in effect generally from the last Sunday of October to the first Sunday of April in New South Wales, Victoria, the Australian Capital Territory (Canberra), Tasmania (from the first Sunday of October), and South Australia. Add an extra hour to the time for these states and territories during this period. Note that the adoption and period of Daylight Savings time is determined by each state/territory each year, and you should check in advance the terms for that year.

Climate

Climate

Australia is very large and has a range of climates. In general, the north coast is a tropical zone and is divided into a rainy season and a dry season, central and south coast is a temperate to cold temperate zone with four season, and the central part of the continent has a dry desert climate. The sun is very strong throughout the year, so sunglasses and sunscreen are essential.

chart of temperature

Mean annual temperature for Sydney, the Gold Coast, and Cairns

chart of precipitation

Mean annual rainfall for Sydney, the Gold Coast, and Cairns

Currency and Exchange Rate, Tax, Currency exchange, Tip

Currency and Exchange Rate

The units of currency are the Australian dollar (denoted A$) and Australian cents (denoted A¢). (This website uses only $ and ¢ for notation.) Banknotes are available in $5, $10, $20, $50, and $100 (all are made of polymer) and there are six types of coins: 5¢, 10¢, 20¢, 50¢, $1, and $2. $1 is 100¢. As of August 2019, $1 was equivalent to about 71.7yen.

currency of sydney

Since 2016, banknotes have successively been updated with new designs that include a watermark in the center. As of May 2019, the $5, $10, and $50 denominations have been updated, while the $20 denomination is scheduled to be updated in October 2019.

Tax

A consumption tax of 10% called GST is added to almost all products in Australia. Visitors can have this tax refunded by completing a procedure at the TRS booth at the airport upon their return if they leave Australia within 30 days, the products are taken from the country unused as hand luggage, and purchases are at least $300 in total at each store.

Tip

Although there is no set custom for tipping in Australia, it is common to provide a tip when receiving special assistance at a high class hotel or restaurant in cities such as Sydney and Melbourne.

  • Taxis: Round up the fraction of the fare. Tip a little more when receiving assistance carrying your bags or putting them in the trunk.
  • Restaurants: Tip about 10 to 15% at high class restaurants if there is no service charge included in the price. Pay a tip by adding the amount to the total on the pay slip yourself.
  • Hotels: Tip about $2 to 5 when receiving room service or another special service.

Voltage and plug

Voltage

The voltage is 220/240 V and the frequency is 50 Hz. Use type O plugs. As it uses a high voltage, you must press a switch on the outlet for electricity to turn on. When using Japanese electrical products, check the voltage range of the product. If it is not compatible with voltages up to 240 V, use a converter. You will always need to use a converter plug.

outlet

Outlets are three-pronged

Video and DVD

Video and DVD

In Australia, the DVD region code is 4, Blu-ray region code is B, and TV and video system is PAL. The DVD and Blu-ray region codes and TV and video system all differ from those of Japan. Most media purchased in Australia cannot be played on regular Japanese devices.

Mail

Mail

The post office, Australia Post, is identified with a “P” mark in red. The counter is open from 9:00 to 17:00 on weekdays and is closed on weekends and holidays (although some post offices in major areas are also open on Sat. morning). In addition to the counter, stamps can also be purchased at special vending machines at post offices or at the hotel reception desk. Air mail arrives in Japan within 5 to 7 days. Small packages can be up to 20 kg.

Postal fees (July 2019)

$2.30 for sealed letters (including postcards) up to 50 grams, $6.00,up to 125 to 250 grams, $8.00 for sealed letters from 50 to 250 grams, and $12.00 for sealed letters from 250 to 500 grams.

Phone Call

Telephoning Japan from Australia

Ex. When calling (03)1234-5678:

  1. 0011 (International telephone identification number)
  2. 81 (Country Code, Japan)
  3. 3 (Remove the first 0 for area codes and mobile telephone numbers)
  4. 1234-5678 (Other parties telephone No.)
Telephoning Australia from Japan

When calling Cairns (07)1234-5678:

  1. Call the number of an international phone company
    • 001 (KDDI)*1
    • 0033 (NTT Communications)*1
    • 0061 (Softbank Telecom)*1
    • 005345 (au mobile)*2
    • 009130 (NTT Docomo mobile)*3
    • 0046 (Softbank mobile)*4
  2. 010 (International phone code)
  3. 61 (Australia phone code)
  4. 7 (remove the first “0” from the area code)
  5. 1234-5678 (Other parties telephone No.)
  • *1.
    Not required if you have an international registration with "My Line" or "My Line Plus". See My Line/My Line Plus(www.myline.org) for details.
  • *2.
    au does not require 005345.
  • *3.
    Pre-registration to World Wing is required for NTT DoCoMo. Does not require 009130.
  • *4.
    Call are possible without dialing 0046 from SoftBank.

Holiday / National holiday

Holiday / National holiday

Holidays with dates that vary by year are marked with an *1. If holidays with predetermined dates fall on a weekend, Monday is generally a public holiday for a three-day weekend. Check the website of the Australian embassy for details.

2020
  • January 1: New Year's
  • January 26: Australia Day (national day of Australia)
  • April 10: Good Friday*1
  • April 11: Easter Saturday*1
  • April 13: Easter Monday*1
  • April 25: Anzac Day
  • June 8: Queen's Birthday.The second Monday in June every year (First Monday of October in Queensland and last Sunday of September in Western Australia)*1
  • December 25: Christmas Day
  • December 26: Boxing Day
  • *1.
    Dates of holidays vary by year.

Language

Language

The official language is English.

Business hours, etc

Business hours

Below are guidelines for general business hours.

General business and government offices

Weekdays 9:00 to 17:00.

Banks

Mon. to Thu. 9:30 to 16:00, Fri. 9:30 to 17:00.

  • Some banks open at 9:00.
Shops

Generally 9:00 to 17:30 on weekdays. In Cairns, the Gold Coast, and other prime tourism locations, many shops are open 365 days a year, and some souvenir shops stay open until past 21:00. In major cities, there is a late night shopping day once a week during which most shops stay open until 21:00.

Restaurants

Lunch is from 12:00 to 14:30 and dinner from 18:00 to 22:00.

  • varies with the shop.
Age Limit

In Australia, those 18 years old or younger cannot purchase alcohol or tobacco. Younger adults who wish to purchase these products sometimes require you to show ID, so do not forget your ID if you plan on purchasing them. There are age limitations when renting vehicles as well (some companies only rent to those between 25 and 60) and a credit card is required instead of ID. If you do not have a credit card, you will need to leave a large deposit.

Manners

On escalators, stand on the left and leave the right open. When standing in line, stand single file and move ahead in turn. To hail a taxi, put your arm out to the side.

Copyright (C) Globe-Trotter Media Partners Inc. All Rights Reserved.

Copyright (C) Diamond-Big Co., Ltd. All Rights Reserved.

Australian Visas

All visitors to Australia require a visa or authority to enter the country. However, some visitors who will only be in Australia for short-term tourism or business purposes may apply for an Electronic Travel Authority (ETA) via the ETA System (ETAS). For more visa-related details, please go here.

ETA Applications