Reservation Changes |
As travel restrictions continue to be placed for many countries, reservation date changes will be accepted free of charge for tickets departing from the United States and Mexico issued before Wednesday, March 31, 2021.
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[[to China, India, Korea, Australia]]
[First Ticketed Flight] Changes are permitted at USD300.00 per change. Any difference in fare, taxes or surcharge must be collected or refunded at the time of reissue. When fares with different change penalties or no penalty are combined, the most restrictive penalty applies.
[Other than the First Ticketed Flight] Changes are permitted at USD300.00 per change. Changes to the origin/destination, transfer point and stop over are permitted provided any difference in fare, taxes or surcharge is collected or refunded. Peak return surcharge may apply. Also, the change must be made at least one day prior to the previously scheduled flight.
[[to all other destination]]
[First Ticketed Flight] Changes are permitted at USD120.00 per change. Any difference in fare, taxes or surcharge must be collected or refunded at the time of reissue. When fares with different change penalties or no penalty are combined, the most restrictive penalty applies.
[Other than the First Ticketed Flight] Changes are permitted at USD120.00 per change. Changes to the origin/destination, transfer point and stop over are permitted provided any difference in fare, taxes or surcharge is collected or refunded. Peak return surcharge may apply. Also, the change must be made at least one day prior to the previously scheduled flight.
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| Refunds |
[Before Departure]
[Latin Americas to Hong Kong]] If cancelled before the first scheduled flight: Permitted with USD300.00 cancellation fee for refund.
[[All other origin or destination]] Tickets are non-refundable. However, full value of wholly unused ticket may be applied towards purchase of a new ticket priced at equal or higher value upon payment of the change fee contained in this rule within 1 year from the original date of issue, provided original reservations are cencelled prior to originally scheduled flight. Any difference in fare, taxes, fees and/or surcharges must be collected at time of reissue. Partially used tickets are non-refundable.
[After departure]
[Latin Americas to Hong Kong] USD300.00 for cancellation and refund.
For refunds after departure, the refunded amount will be based on the fare paid less the applicable normal fare for travel flown, which may result in no refund value.
[All other origin or destination] Tickets are non-refundable.
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