Service Equipment

In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat.

Please inform us if you would prefer a seat with a movable armrest, since the locations of these seats vary by aircraft and not all aisle seats have a movable armrest.

Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.

You cannot activate the wheelchair brake by yourself.

Specifications (New Type):

• Seat width: Approx. 31 cm
• Seat depth: Approx. 33 cm (Cushion not included)
• Seat height: Approx. 42 cm
• Height: Approx. 87 cm
• Seat back height: Approx. 41 cm
• Available on all aircraft used for international flights.
• Available on all aircraft used for Japan domestic flights, except for the Boeing B737-500/800.

Specifications of this type:

• Seat width: Approx. 34 cm
• Seat depth: Approx. 33 cm
• Seat height: Approx. 46 cm
• Height: Approx. 84 cm
• Seat back height: Approx. 33 cm
• The right side and left side armrests are connected.
• Available:
• On the Boeing B737-500/800 on Japan domestic flights.

Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to/from the lavatory when needed.Assistance is not provided inside the lavatory.

• Available on all aircraft used, except for the B737-500/700/800, A320 and the Bombardier DHC8-Q400.

Brochure on the emergency cabin equipment in Braille is available for customers with visual disabilities. (in Japanese and English) Please ask a cabin attendant when necessary.

The cabin attendant will explain the seat equipment and on board facilities including the lavatory.

Please ask a cabin attendant when necessary.

Essays 7-8 published in "TSUBASA - GLOBAL WINGS -" are braille or voiced and lent out for free of charge to enjoy on board.

• Advance reservation is required. (Until 7 days before boarding date)
• In Japanese only
• Due to limited stock, it is not always available

Cabin Stretcher

When Used

Assist Seats for customers who have difficulties in keeping a seated position are available free of charge.

• We offer three sizes, S, M, and L, according to your physique.
• Reservation in advance is required

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.

• Lending the vest type and belt type as one sent
• Reservation in advance is required

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Pillows and blankets are borrowed free of charge to stabilize the sitting position by inserting the body into the gap between the seats.

• Advance reservation is required

Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.

Due to the handicaps with illness, bone fracture or some disabilities, ANA can provide "The leg support stand" for customer who has difficulty to sit with keeping the foot on the floor.

• Reservation in advance is required
• Only available on Japan domestic flights (operated by ANA)
• It cannot be used during take-off and landing, Also please be aware that you may withhold to use it due to flight condition for safety reasons.
• It may not keep to fully-stretch your leg depending on the aircraft type.

Japan Domestic Flights

Reservation in advance is required.

• Reservation: 48 hours prior to departure
• Fee: JPY3,000 per flight sector (regardless of number of cylinders)
• Capacity: 400 liters/cylinder

Oxygen flow setting can be adjusted in the range of 0.25-6.0 liters per minute.

International Flights

Reservation in advance is required.

• Reservation: 96 hours prior to departure
• Fee: JPY10,000 per cylinder
• Capacity: 360 liters/cylinder

Oxygen flow setting can be adjusted in the range of 0.25-5.0 liters per minute.

For how to use an oxygen cylinder, please refer to Instructions for Oxygen Cylinders:

• Domestic
• International

Passengers wishing to rent oxygen tanks need to submit a Medical Information Form (MEDIF) in advance. The number of rental oxygen cylinders will be prepared according to the amount of oxygen required by the customer as stated by the physician on the MEDIF.

Download the form here.

Intravenous feeding hook for customers who take intravenous drip, nutritional supplements, etc., are available free of charge.

Reservation in advance is required.

• Japan Domestic Flights: 48 hours prior to departure
• International Flights: 96 hours prior to departure

The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.

Medical Equipment:

Stethoscope, digital sphygmomanometer, resuscitator (pocket mask, ambu bag), etc.

In addition, other commonly used over-the-counter medicines are available for sick passengers.

Over-the-counter Medicines:

Cold medicine, painkillers, digestive medicine, etc.

We recommend that you bring your own medication.

The cabin is equipped with medical supplies that can be used by volunteer physicians in the event of an in-flight medical emergency.

Medical Supplies:

• Infusions/Injections: Normal saline, 20% glucose, adrenaline, atropine, hydrocortisone sodium phosphate, etc.
• Oral Medicine: Nitroglycerin, d-Chlorpheniramine Maleate, etc.

Medical Equipment:

• Apparatus for ligature and suture*, syringe, infusion set, Nelaton catheters*, etc.
• Medicines and medical supplies are loaded onboard in accordance with the Enforcement Regulations of the Civil Aeronautics Law.

• *International flights only

CPR (cardiopulmonary resuscitation) kits that include medical instruments needed for removing foreign objects away from the airways are loaded on all international flights.

Medical Equipment:

Endotracheal intubation apparatus, Blood Glucose Meter Set, aspirator, pulse oximeter, etc.

• These medical instruments are to be used by physicians and are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.

To further strengthen our emergency response system on board, all aircraft are equipped with AED—a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.

The AEDs currently loaded on board are equipped with a function that can monitor heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of passenger symptoms.