Jakarta's Soekarno-Hatta International Airport

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Traveling to and from Jakarta's Soekarno-Hatta International Airport

On this page, you will find the information you need to easily make your way through Jakarta’s Soekarno-Hatta International Airport to your destination.

Guide to Jakarta's Soekarno-Hatta International Airport

Arrival and departure terminal maps and other information for navigating Jakarta’s Soekarno-Hatta International Airport.

Arrival Terminal

Arrival map of Jakarta airport
  • Visa On Arrival counter
  • Immigration
  • Baggage Claim
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Arriving Passengers
Airport Map Information

Flights operated by ANA Group will arrive at Terminal 3 in the Jakarta Airport.

On the Ground Floor of Terminal 3, there are the VISA ON ARRIVAL counter, immigration and baggage claim.
Passengers arriving should proceed through these in order. After passing through, there is an escalator going down to the 2nd Floor Garuda Indonesia check-in counter.
There are also the international transit counter, Information, toilets, currency exchange and ATMs and outside of the exit there are a bus and taxi stand, a parking area and an elevator and escalator to the Skytrain (Train Route: Terminal 1, Airport Train Station, Terminal 2, Terminal 3) station.

Immigration
  • Please present your passport and return or onwards ticket to a third country.
  • VOA (Visa on Arrival) counter is located before Immigration.
  • Note: If you have an e-ticket, you are required to show the e-ticket itinerary paper receipt. A screenshot of an e-ticket on your laptop or a photo on your phone may not be accepted.
Customs

All arriving passengers are required to present a Customs declaration form.

Departure Terminal

departure map of Jakarta airport
  • Check-in
  • Security Check
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Departing Passengers
Airport Map Information

Flights operated by ANA group will depart from Terminal 3 in Jakarta Airport.

On the 2nd Floor of Terminal 3, there are ANA check-in counters (NH856: B8 - B13, NH836 & NH872: B1 - B7) to perform check-in procedures. There is also an ANA Premium Check-in Counter for use by ANA Diamond Service Members and Business Class passengers on the left straight after going through Gate 1.
After conducting the procedures, passengers should pass through the security check and immigration and then take an escalator or elevator to either the 1st Floor (gate area) to board, or to the Mezzanine level (Garuda Indonesia Lounge) to use the lounge. In addition, on the 2nd Floor, there are Garuda Indonesia check-in counter for domestic flights on the E and F islands, Information, toilets and an escalator and elevator to the Skytrain station. On the Mezzanine level in Terminal 3, there are a Garuda Indonesia Lounge, escalators and elevators. On the 1st Floor, in addition to the boarding gates, there are also the Saphire-Plaza Premium Lounge, a smoking area, currency exchange, toilets and bus departure gates.

Check-In
Lounges

ANA passengers who are eligible to Lounge access will be invited to either Garuda Indonesia Business Lounge or Plaza Premium Lounge.

  • Garuda Indonesia Business Lounge is located on Mezzanine Floor
  • Plaza Premium Lounge is located near Gate 5

Please present your lounge invitation card which is issued upon check-in. If you don’t have a lounge invitation card, inform the lounge staff. Note: The boarding announcement is not made in the lounges.

Transit

Depending on the airline, the arrival terminal of your flight varies. Please check the website for the relevant airline for the operating terminal.

Transfers from ANA to Other Airlines
ANA Flights to Indonesian Domestic Flights
  • Domestic flights with Garuda Indonesia (GA) → Terminal 3 (Same terminal as ANA)
  • Domestic flights with airlines other than Garuda Indonesia (GA) → Terminal 1 or 2
    • Note: When connecting to a domestic flight, please pick up your checked baggage for Customs clearance at Jakarta Airport.

Connecting Domestic Flights to Garuda, Indonesia (Terminal 3)

After Immigration, please pick up your checked baggage and proceed to the Customs. Go to departure level (2nd floor) for Garuda Indonesia domestic flight check-in.

Connecting Domestic Flights (Terminal 1 or 2)

After Immigration, please pick up your checked baggage and proceed to Customs. Go to Terminal 1 or 2 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes).

ANA Flights to International Flights
  • International flights with Garuda Indonesia (GA) → Terminal 3
  • International flights with airlines other than Garuda Indonesia (GA) → Terminal 2 or 3

Note: You do not need to pick up your checked baggage if it has been checked through to your final destination. Simply present your baggage claim tag to staff upon check-in for your connecting flight. If the final destination on your baggage claim tag is Jakarta (CGK), you have to pick up your baggage at Jakarta Airport. You may also contact ANA ground staff for more details.

Connecting International Flights (Terminal 2)

Upon arrival at Terminal 3, please go through Immigration and then proceed to the Customs. Take Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) to go to Terminal 2.

Connecting International Flights (Terminal 3)

Upon arrival at Terminal 3, please proceed to international transit counter before Immigration, then go to departure level.

Transfers from Other Airlines to ANA
Indonesian Domestic Flights to ANA Flights
  • Domestic flights with Garuda Indonesia (GA) → Terminal 3 (Same terminal as ANA)
  • Domestic flights with airlines other than Garuda Indonesia (GA) → Terminal 1 or 2

Connecting from domestic flights in Terminal 1 or 2

Please pick up your checked baggage and transfer to Terminal 3 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) for ANA check in.

Connecting from Garuda Indonesia (GA) domestic flights in Terminal 3

  • Upon arrival at Terminal 3, please pick up your checked baggage, if not checked through to your final destination, and proceed to ANA check-in counter located at departure level (2nd floor).
  • If your baggage is checked through to your ANA flight, you can proceed straight to the ANA check-in counter upon arrival at Jakarta Airport without picking up your baggage upon domestic arrival. If the final destination on your baggage tag is CGK (Jakarta), please pick up your baggage and check it in again at the ANA check-in counter.
International Flights to ANA Flights
  • International flights with Garuda Indonesia (GA) → Terminal 3
  • International flights with airlines other than Garuda Indonesia (GA) → Terminal 2 or 3

Connecting from international flights in Terminal 3

Upon arrival at Terminal 3, please contact the arrival airlines staff and follow their instructions to proceed the necessary formalities of transit for your ANA flight or proceed to international transit counter before Immigration.

Connecting from international flights in Terminal 2

Upon arrival at Terminal 2, please go through Immigration and then proceed to the Customs. Transfer to Terminal 3 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) for ANA check in.

Soekarno-Hatta International Airport (CGK) to Jakarta City

  • * "→" indicates the route.

Taxi

  • Boarding point: You can take a metered taxi from outside the airport terminal Arrivals Lobby exit. Enter your destination on the device in front of the taxi stop and take a ticket
  • Time required: Approx. 30 to 60 minutes
  • Fare: Starting at Rp.90,000 to Kota Station, Rp.120,000 to Gambir Station, Rp.150,000 to Block M (plus expressway usage fees of around Rp.25,000)
  • Operating hours: 24 hours a day

Bus

Damri Airport Bus (There may be fewer running or operation may be suspended due to COVID-19.)
Near the airport terminal arrival lobby → Major sites within Jakarta city
  • Time required: Approx. 40 to 80 minutes
  • Fare: Rp. 40,000 one way
  • Operating hours: 2:00 a.m. to 11:00 p.m. approx. (15 to 30 minutes intervals. Varies by line)
Big Bird Airport Shuttle (There may be fewer running or operation may be suspended due to COVID-19.)
Near the airport terminal arrival lobby → Major sites within Jakarta city
  • Time required: Approx. 40 to 80 minutes
  • Fare: Rp. 40,000 one way
  • Operating hours: 6:00 a.m. to 10:30 p.m. approx. (6 to 30 trains a day. Varies by line)

Rail

Airport Raillink (There may be fewer running or operation may be suspended due to COVID-19.)
From the airport station between airport terminals 1 and 2 → Manggarai Station in the east of the city (to go to the center of Jakarta, get off at BNI City Station)
  • Time required: Approx. 60 minutes
  • Fare: Rp.70,000 one way. (Tickets can only be purchased by credit card. They cannot be purchased with cash. You can get a discount by booking in advance on the app or website)
  • Operating hours: 7:19 a.m. to 7:49 p.m. approx. (20 round trips a day, one every 30 to 60 min. *Around 6:07 a.m. to 6:07 p.m. for trains from stations in the city to the airport)

Important points for getting to the airport

It may take over two hours to get there during the morning and evening rush hour, so be sure to leave plenty of time for travel. Also, travel by bus or train is also the means of transportation for locals, so it is safer to go by taxi.