Tokyo International Airport (Haneda)

After arriving on floor 1.5 of Terminal 2, take the elevator up to the 2nd floor and pass through quarantine and immigration. Then, collect your baggage, pass through customs, and proceed to the domestic departure lobby. The 2nd floor also has a domestic connecting flights counter and provides access to the 4th floor of Terminal 2 via elevators. On the 4th floor of Terminal 2, you can find the ANA Arrival Lounge.

• Please present your passport and Immigration card.
• Japanese citizens do not require the Immigration card.

Customers with goods to declare must turn in their Customs Declaration forms.

On the 2nd floor of Terminal 3, there is a counter for international connecting flights from Terminal 3 as well as elevators and escalators to the 1st floor for the bus stop for passengers with international connecting flights from Terminal 2. There are also quarantine booths, immigration booths and the baggage claim area. In the baggage claim area, there is a baggage information counter. After passing through customs, there is a currency exchange booth, a Japan domestic flight transit counter, a home delivery service counter, shower rooms, the Keikyu Line train station, the Tokyo Monorail station, and the passageway to the 2nd floor parking area, as well as escalators and elevators to the bus stops and taxi stands on the 1st floor.

On the 3rd floor of Terminal 2, there are group check-in counters, a Special Assistance Counter, an information counter, a ticketing counter, and check-in counters. The ANA check-in counters are at Q and P. The SUITE CHECK-IN counter is located at R and is available for First Class passengers and ANA Diamond Service Members only. Furthermore, there is a priority security lane for use by First Class and Business Class passengers, ANA Diamond and Platinum Service Members, and ANA Super Flyers Card Members. Passengers should pass through security and customs (immigration) and then proceed to their boarding gate on the 2nd floor. The 3rd floor also provides access to the 2nd and 4th floors via escalators and elevators.

For more information, see ANA Duty Free Shop. Learn more about the Airport Lounges.

• Customers will be required to present their passport and Immigration cards.
  • Japanese citizens do not require the Immigration card.
• Since the boarding gate check-in counters might be subject to change; please check at the airport to the day of departure.
• See ANA International Airport Check-In Counter Opening Times.

The following customers can use the priority security lanes:

• First Class customers
• Business Class customers
• ANA Diamond Service members
• ANA Platinum Service members
• ANA Super Flyers Card members

With the exception of Business Class customers, each traveler may be accompanied by one guest. Note: In addition to presenting your boarding passes when using these lanes, ANA Diamond Service and Platinum Service members have to present their respective membership status cards while ANA Super Flyers Card members must present their Super Flyers Cards.

Passengers who already have a boarding pass for the connecting flight:

Proceed to the security check.

Passengers who do not have a boarding pass for the connecting flight:

Proceed to the transit counter to check in.

ANA domestic flights departing from domestic terminal 2:

• Check in your baggage at the Domestic Connecting Flight Counter in the arrival lobby. After going through the security check for Japan domestic flight connections, use ANA transit bus (which runs every 10-20 minutes) to proceed to Domestic Terminal 2.
• Please pass through security check at least 45 minutes prior to the departure time.
• Approximately 15-20 minutes is required to transit to the Domestic Terminal.

ANA Japan domestic flights departing from Terminal 1 (Domestic):

• Complete the arrival procedures and then proceed to Terminal 1 (Domestic) via the free shuttle bus.

Flights provided by other airlines:

• Complete the arrival procedures, check the terminal for the relevant airline, and then proceed to the Domestic Terminal via the free shuttle bus.

• At ANA, we provide Japan’s first terminal transfer service for First Class passengers on ANA-operated international flights.
• Passengers arriving at Haneda Airport on connecting flights will be met by a private Lexus ready to transfer them between the international and domestic terminals.

Domestic to International Connections:

• Ground staff will greet passengers upon their arrival at the gate.
• Passengers will then be escorted to a dedicated car and transported to the arrival point (bus stop of the free terminal shuttle bus) at the International Terminal.

International to Domestic Connections:

• Ground staff will greet passengers upon their arrival at the gate.
• Passengers will be informed of the location of the pick-up point (bus stop of the free terminal shuttle bus) where their dedicated car awaits them.
• Passengers will be transported to the arrival point (bus stop of the free terminal shuttle bus) at the Domestic Terminal.
  • Note: Reservation is not required for this service and another transportation service may be arranged subject to flight conditions.

• First Class passengers with a domestic-international connection at Haneda Airport (Japan domestic or international flights operated by ANA).
• Passengers using award tickets or upgrades.
• Only same-day connections (including international flights departing until 03:00 AM on the following day) are eligible.
• Note: Customers with separate tickets for their Japan domestic and international flights are not eligible.

LEXUS LS

• The flagship sedan of the Lexus brand and ultimate expression of the Lexus philosophy.
• First Class passengers will have access to the LS600h bersion L (hybrid).

LEXUS LX

• The flagship model of the SUV lineup, offering sumptuous luxury along with strong off-road ability.
• First Class passengers will have access to the LX570.

LEXUS RX

• Alluring power and advanced technology come together in a luxurious SUV.
• First Class passengers will have access to the RX450h.

Note:

• The car type cannot be individually selected.
• Other transportation services such as hired cars or ANA exclusive buses may be arranged subject to flight conditions.
• As of November 2015, the Escape Journey from the flagship sedan L-Select customization system will be introduced. The Escape Journey features a customized stylish blue-and-white interior.
• Cars may be subject to change without notice.

• Proceed to the bus stop for ANA International Flight Transits by following the "International Connecting Flights" signs.
• Show your "ANA International Flight Transit Bus Ticket" at the International Connecting Flight Information counter and when boarding the bus.
  • If you do not have a bus ticket, contact the staff at International Connecting Flight Information counter.
• Buses run every 10-20 minutes—it will take approximately 15-20 minutes to transit to the International Terminal.
• The bus will arrive at the 1st Floor of the International Terminal. Proceed to the departure lobby (3rd Floor).
• The ANA International Flight Transit Bus cannot be used by passengers who must pick up their checked baggage at the Haneda Airport Domestic Terminal after arriving on their domestic flights.
  • If this situation applies to you, please use the free terminal shuttle bus to travel to the International Terminal.