On this page, you will find the information you need to easily make your way through Jakarta’s Soekarno-Hatta International Airport to your destination.
Arrival and departure terminal maps and other information for navigating Jakarta’s Soekarno-Hatta International Airport.
Flights operated by ANA Group will arrive at Terminal 3 in the Jakarta Airport.
All arriving passengers are required to present a Customs declaration form.
ANA passengers who are eligible to Lounge access will be invited to either Garuda Indonesia Business Lounge or Plaza Premium Lounge.
Please present your lounge invitation card which is issued upon check-in. If you don’t have a lounge invitation card, inform the lounge staff. Note: The boarding announcement is not made in the lounges.
Depending on the airline, the arrival terminal of your flight varies. Please check the website for the relevant airline for the operating terminal.
Connecting Domestic Flights to Garuda, Indonesia (Terminal 3)
After Immigration, please pick up your checked baggage and proceed to the Customs. Go to departure level (2nd floor) for Garuda Indonesia domestic flight check-in.
Connecting Domestic Flights (Terminal 1 or 2)
After Immigration, please pick up your checked baggage and proceed to Customs. Go to Terminal 1 or 2 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes).
Note: You do not need to pick up your checked baggage if it has been checked through to your final destination. Simply present your baggage claim tag to staff upon check-in for your connecting flight. If the final destination on your baggage claim tag is Jakarta (CGK), you have to pick up your baggage at Jakarta Airport. You may also contact ANA ground staff for more details.
Connecting International Flights (Terminal 2)
Upon arrival at Terminal 3, please go through Immigration and then proceed to the Customs. Take Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) to go to Terminal 2.
Connecting International Flights (Terminal 3)
Upon arrival at Terminal 3, please proceed to international transit counter before Immigration, then go to departure level.
Connecting from domestic flights in Terminal 1 or 2
Please pick up your checked baggage and transfer to Terminal 3 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) for ANA check in.
Connecting from Garuda Indonesia (GA) domestic flights in Terminal 3
Connecting from international flights in Terminal 3
Upon arrival at Terminal 3, please contact the arrival airlines staff and follow their instructions to proceed the necessary formalities of transit for your ANA flight or proceed to international transit counter before Immigration.
Connecting from international flights in Terminal 2
Upon arrival at Terminal 2, please go through Immigration and then proceed to the Customs. Transfer to Terminal 3 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) for ANA check in.
On December 19th, 2019 (JST) current information.
Furthermore, the details under "Visa" and "Passport" are for Japanese nationals.
This information is likely to change suddenly, so please contact the relevant official authority (e.g., embassy) for the latest information.
Official Language: Indonesian
Currency: Indonesian rupiah (IDR)
Time Zone: UTC +7 (WIB
Whether you’re connecting at the airport or will be exploring what this beautiful country has to offer, you’ll find all the helpful tips you need to know on this page—including the current exchange rate, climate information and more. For detailed country information, please visit the embassy’s website.
From 2015, Japanese citizens visiting Indonesia for tourism or to see family no longer require a visa for stays up to 30 days in length (no extensions allowed). Eligible at Jakarta, Denpasar, and most other international airports and ports. You also need to obtain a Visa on Arrival (VOA) for 500,000 rupiah at the airport for tourist travel of 31 days or longer or business travel.
Your passport must be valid for at least six months from the date of entry. It must have at least three consecutive unused visa pages.
During the Immigration inspection, you must present your ticket for return or onward travel. When traveling with an e-ticket, you must present an e-ticket itinerary receipt.
When visiting from Japan, it is prohibited to bring the following items into Indonesia.
There are no special restrictions for travelers bringing it in for personal use.
Indonesia has three time zones: Western (Java, Sumatra, West Central Kalimantan), Central (Bali, Nusa Tenggara, Suawesi, Southeast Kalimantan), and Eastern (Papua). The capital of Jakarta is 2 hours behind Japan (GMT+7), and Bali is 1 hour behind Japan (GMT+8). Daylight saving time is not observed.
Because Indonesia is right on the equator and has a tropical climate, it has two seasons, the dry season and wet season. The dry season basically lasts from May to October, and the rainy season from January to April. The humidity is not too high in the dry season, making it a pleasant time. In the rainy season, there are squalls of heavy rain in the afternoon and high humidity.
Annual climate table for Jakarta
The unit of currency is the Rupiah (usually written as Rp.). JPY1 is approx. Rp.129 (as of December 3, 2019). There are eight denominations of banknotes in circulation: Rp.500, Rp.1000, Rp.2000, Rp.5000, Rp.10000, Rp.20000, Rp.50000, and Rp.100000. There are five types of coins: Rp.50, Rp.100, Rp.200, Rp.500, and Rp.1000.
At most mid-level or better hotels, a tax (5% to 11%) and service charge (5% to 10%) are added to the room fee. Often, travelers are charged a service fee that is added onto fees incurred at upscale restaurants and beauty treatment salons.
In 2010, a value-added tax (VAT) refund system was put into place in Jakarta and Bali. Individuals carrying foreign passports are eligible (if the period of stay is within 2 months). The refund is subject to terms, such as spending a total of more than 5 million rupiah (tax excluded) during a single instance of shopping at specified shops.
Basically, tipping is not required when a service charge is included in restaurant and hotel fees. However, it is advisable to tip when receiving good service or making a difficult request. The amount differs depending on the individual’s level of satisfaction, but the following values serve as references.
Voltage is 220V with a cycle of 50Hz. Generally, plugs are the 2-prong Type C with round pins. When using electric products made for use in Japan, a transformer and adapter are necessary.
Some plugs can be used for Japanese electric products with an adapter
The TV and video system (PAL) in Indonesia differs from Japan (NTSC). DVDs have a different region code than Japan (Japan is 2, Indonesia is 3). Many of the pirated editions of DVDs sold in Bali, etc. are region free, but be aware that bringing them into Japan is against the law.
Post offices in Indonesia are called POS INDONESIA. Mail sent by EMS can be tracked online.
Mon. to Sat. 8:00 to 18:00 Also, stamps can be purchased at general stores. At luxury hotels, guests can ask the front desk to mail letters.
Airmail to Japan costs Rp7000 for a postcard and from Rp.35500 for a sealed letter up to 50g. Mail up to 1kg costs from Rp.482500 by EMS. Normally, mail is delivered in 5 to 10 days to Japan.(EMS takes about three days)
The majority of national holidays follow various religious calendars. Aside from New Year’s, May Day, Pancasila Day, Independence Day, and Christmas, be aware of holidays that fall on different dates each year. In addition, the Galungan holiday is only celebrated in Bali, but note that many shops are closed around then (Februar 19 and September 2020).
The official language is Indonesian. Languages unique to various areas in Indonesia are also spoken, such as Javanese and Balinese. English is often understood in places such as resort areas in Bali and Jakarta.
Below are guidelines for general business hours, which differ by shop, restaurant, and area.
Mon. to Fri. 9:00 to 16:00, Sat. 9:00 to 12:00, closed on Sun., holidays.
Normally, shops in cities and tourist areas are open every day from around 10:00 to 21:00. Many convenience stores are open 24 hours.
Normally, restaurants in cities and tourist areas are open every day from around 10:00 to 22:00. Orders are no longer taken from 30min. to one hour before closing. In large cities, some restaurants stay open until very late at night or for 24 hours.
In some instances, there is a child’s entrance fee for children 12 years old or younger at tourist locations, etc. Age restrictions on alcohol consumption and smoking are not regulated by law. Usually, many individuals who drink or smoke start around 17 years old.
During the Nyepi New Year, going out and lighting fires is prohibited in Bali. Even travelers will be arrested by police if they venture outside the hotel, unless it is an emergency. In addition, do not use the left hand, which is considered the unclean hand, to hold food or shake hands. Also, the head is considered a sacred place where the spirit resides, so people should not touch another person’s head, even the head of a child. Many citizens are Muslims and do not consume alcohol or pork.
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