Booking Procedures

Generally, the reservation period for ANA international and Japanese domestic flights opens 355 days in advance (starting at 4:00 p.m. Pacific Time) and closes six hours before boarding. Please note, the reservation period may vary, depending on the fare type; it may also vary for flights operated by other airlines.

You can use this site to reserve all ANA Group

carrier flights (including flights within Japan that are used to connect to or from an international flight), codeshare flights, and flights operated by other airlines. However, codeshare flights and flights operated by other airlines must be reserved together with an ANA Group carrier flight or a codeshare flight to or from Japan.

New reservations and purchases, some changes, and cancellations of these reservations are generally permitted for any of the flights referenced above. However, conditions, restrictions or fees may apply, depending on the fare type.

The ANA website is set to the Pacific Time zone. For reservations departing from countries outside North America, the time zone and restrictions will be based on the local time in the departing country.

A reservation may include one infant per adult if the infant does not occupy a separate seat. For details, see Expectant Mothers and Families with Children page.

At ANA, we strive to provide pleasant and comfortable flights to customers who need assistance, such as customers with disabilities and elderly customers. Customers who may have anxiety on their flight due to physical challenges caused by disease, injury or disabilities, or are in need of special attention or service, are encouraged to contact the ANA Disability Desk.

The following customers must contact the ANA Call Center:

• Pregnant passengers, if the expected due date is within 28 days of the boarding period.
• Customers who are requesting special in-flight meals due to food allergies.

Customer requests may be submitted via the ANA website for:

• Special in-flight meals that meet health-related or religious dietary requirements, such as child and vegetarian meals.
• Wheelchair assistance to/from check-in and the gate for customers who have difficulty walking a long distance.

Please note that for your security, all pages on the ANA Website that require your personal information are protected by high security SSL.

When purchasing your ticket, you must provide a valid contact email address and a valid credit card, debit card or PayPal account.

The following credit/debit cards are accepted, with no restriction on the card’s issuing country: VISA, VISA debit, VISA delta, VISA electron, MasterCard, MasterCard debit, American Express, Discover, Diners, JCB, UATP.

• Purchase and Ticketing
  • ANA will charge the applicable service fee to issue the tickets. Please note, you may only purchase tickets for a flight reservation on the ANA Website (and avoid the applicable service fee) if you made the flight reservation on the ANA Website.
• Reservation Change
  • Please contact the ANA Call Center to make any reservation changes. Please note, the ANA Website will not accept changes to an existing reservation made through the Call Center. However, once your tickets have been issued, some changes can be made on the ANA Website. Please check with the ANA Call Center to confirm these details when booking.

• The schedule, aircraft type and other flight information for ANA international flights are subject to change without notice. Please check your reservation on the ANA website prior to your flight.
• If your itinerary includes flight(s) on another airline (other than ANA Group operated • flights), the other airline’s reservation/ticketing rules will apply to its flights. Please note, another airline may cancel your reservation based on its purchase deadlines or due to a duplicate reservation.
• If your itinerary does not provide for a same-day connection, you are responsible for your own hotel or other accommodation arrangements during the layover between flights.
• ANA’s International Conditions of Carriage apply to all our international flights, as well as Japanese domestic flight segments connecting to international flights. ANA’s Conditions of Carriage – Domestic Passenger and Baggage apply to an itinerary that contains only domestic flights in Japan.
  Note: If your itinerary includes flight(s) on another airline, the other airline’s Conditions of Carriage will apply to its flights.
• You must use your tickets in the date order shown on your itinerary, beginning with the first departure date and in date order thereafter. If your tickets are not used in the order presented in your itinerary, or if there are unused segments of your itinerary, the remaining unused tickets in the itinerary will be invalidated and you will be unable to use the remaining flight segments.
• For any segments invalidated, ANA will refund the fare according to the ticket’s applicable fare rules, and if the ticket is non-refundable or non-changeable, no refund will be issued. At ANA, we make every effort to ensure your credit/debit card information remains secure and has implemented measures to prevent fraud.

Depending on your credit/debit card type, you may be charged a foreign transaction fee. For details, please contact your card issuer. This handling fee is excluded from any ticket refunds issued by ANA.

• For rules and conditions that apply to any change to your reservation, see Information Regarding Reservation Changes.
• Please complete cancellation/refund procedures before the departure of your booked flight. The cancellation charges specified in the fare rules for your ticket apply. (The • cancellation charge is calculated based on the exchange rate at the time the refund is • issued).

If a refund is due, ANA will refund the credit/debit card you used when purchasing the ticket, in the currency used for the purchase.

For refund requests after your itinerary’s start date, you must contact ANA no later than:

• For fully unused flight coupons: One year and 30 days from the date the tickets were issued (the date is based on the country of commencement of carriage).
• For partially used ticket coupons: One year and 30 days from the departure date of commencement of carriage (the date is based on the country of commencement of carriage).
• For refund requests within 24 hours after the ticket has been issued: No refund fee is charged if you apply for a refund within 24 hours after the ticket has been issued. This fee waiver applies only if there is at least one week between the date/time of the refund request and the scheduled boarding date.

Please also read the International Conditions of Carriage.

Please keep the following in mind for international flights.

Purchasing Time Limit

Please complete the purchasing procedure before the “Purchase by” date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. If you purchase tickets by phone or through the airport ticket counter, a separate ticket service charge will apply.

Payment Time Limit

Please make your payment before the “Payment due” date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. Please note, after you make your payment, it may take some time for information on the Reservation Confirmation screen to update.