Guide for facilities in London Heathrow Airport

On level 2 of Terminal 2B, there are escalators and elevators down to the passageway to level 2 of Terminal 2A. After passing through the underground passageway to level 2 of Terminal 2A, there are immigration booths, e-gates, the baggage claim area and customs. At immigration, there is a priority immigration lane (Fast Track) which can be used by First Class passengers only.

On level 5 of terminal 2A (departure terminal), there are elevators from the London Underground as well as Hotel Hoppa stops and taxi stands in front of the terminal. ANA check-in counters are located in Zone D. (Customers can check-in and print boarding passes and baggage tags at any self-service check-in machine in Zones A to D). After check-in, there are baggage drop off counters. Passengers using ANA flights should drop off their baggage at a counter in Zone D. There also are VAT refund counters for items in carry-on and checked baggage respectively. After baggage drop, there is security and a priority security lane. The priority security lane is available only to First and Business Class passengers and Star Alliance Gold members. After passing through security, there are escalators and elevators down to level 4, where you find passageways to the underground passageway to level 2 of Terminal 2B. After passing through it, there are elevators and escalators up to the United Club Lounge and the SilverKris Lounge.

This is a terminals map. ANA flights arrive at Terminal 2B. Immigration and check-in procedures are performed at Terminal 2A. Connecting passengers should take an escalator or elevator on level 2 of Terminal 2B down to Level B1, and then pass through the underground passageway toward Terminal 2A. On level 2 of Terminal 2A, there is an escalator to Terminal 1 and an escalator to the stop for buses to Terminal 3, 4, and 5. Passengers should proceed toward the terminal for their connecting flight. Passengers connecting to flights departing from Terminal 2A or 2B should pass through the transfer security checkpoint and then take an escalator or elevator up to level 4 (departure floor) of Terminal 2A. On level 4, there is the transfer area, self-service check-in machines, and transfer counters. Passengers connecting to Terminal 2A should proceed to the departure floor, while passengers connecting to Terminal 2B should proceed via the underground passageway to Terminal 2B.

On level 2 of Terminal 2A, there is the underground passageway from Terminal 2B, and escalators from the stop for buses to Terminal 3, 4, and 5. Pass through the transfer security checkpoint and take an escalator or elevator up to level 4 (departure floor) of Terminal 2A. On level 4 of Terminal 2A, there is the transfer area, self-service check-in machines, a transfer counter, and an escalator and elevator from Terminal 1. Passengers connecting to an ANA flight should proceed via the underground passageway to the boarding gate in Terminal 2B.