Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.
Arrival
Arrival Terminal
Immigration
Baggage Claim
Customs
Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers arriving at Noi Bai International Airport
Airport map information
On the 2nd floor of Terminal 2, there are immigration booths. After passing through immigration, take an escalator or elevator down to the 1st floor. Arriving passengers should pass through the baggage claim area and customs on the 1st floor. On the 1st floor, there are also other escalators and elevators.
Immigration
Please present your passport.
About Security Check
Security check for carry-on luggage and checked in luggage may be executed by the instruction of airport staff.
Passengers departing from Noi Bai International Airport
Airport map information
On the 3rd floor of Terminal 2, there are ANA check-in and ticketing counters (E01 to E06). After check-in, please proceed to immigration then security or the priority security lane. Passengers should then proceed to their boarding gate. Passengers who wish to use the Business Class Lounge should take the escalator near Gate 31 up to the 4th floor.
Fast track security screening
Look for
"Priority passenger" Lane
Eligible
Business class
Diamond service members
Platinum service members
Super Flyers members
Star Alliance Gold members
Vietnam Airlines Platinum members
Vietnam Airlines Gold members
Remarks
Please show your boarding pass when using this service.
Transit
Passengers who transit from ANA to International flights of other airlines
Please complete the check-in at connecting counter for international flights.
After the check-in, please proceed to the boarding gate for international flights on the 3rd floor.
Passengers who transit from ANA to domestic flights in Vietnam
After completing the immigration, use the shuttle bus from 1st floor to proceed to the domestic terminal (Terminal 1).