On the concourse (3rd floor), there are toilets, a smoking room, ATMs, a nursery, escalators, and elevators.
ANA check-in counters are located in row 1.
The oversized baggage drop off counter and the VAT refunds counter for items in checked baggage are located nearby.
After performing the check-in procedures, proceed to security or the priority security checkpoint (Fast Lane). Only Business Class passengers and Star Alliance Gold members are eligible to use the Fast Lane.
After going through security, pass through immigration and proceed to the boarding gate.
You can find the VAT refunds counter for items in carry-on baggage on the way to the gate.
The lounge floor (4th floor) where the Diamond lounge is located can be reached by taking the escalator or elevator near Gates B04/B06 or the escalator near Gate B15.