Information on Flex Traveler System

This is a system whereby alternative flight arrangements are made for, and monetary rewards are given to, passengers who voluntarily give up their seats on overbooked flights.

Passengers who voluntarily give up their seats will have alternative flight arrangements made for them and receive one of the two following monetary rewards.

ANA Mileage Club members who have registered with AMC Flex Partner can choose to earn miles instead of the monetary reward.

The following items apply to both "Flex Traveler System" and "AMC Flex Partner."

Q: What happens when I participate in the Flex Traveler system?

A: An alternative flight will be offered by ANA and you will receive a monetary reward. (10,000 yen if your replacement flight leaves the same day, 20,000 yen if it leaves one day or more later)

Q: What happens if my alternate flight is not the same day as my original flight?

A: If alternate transportation cannot be provided on the same day, ANA will pay any necessary hotel costs and any transportation costs between the hotel and airport, as well as providing the monetary reward. If hotel accommodation is not necessary, ANA will cover transportation costs between your home and the airport within the range authorized by our company.

Q: What if I ask for a refund instead of an alternative flight?

A: If you prefer to be refunded for your flight, ANA will waive the regular refund transaction fees and you will be refunded the total fare.In this case, you will still receive your monetary reward.

Q: Why are there more reservations than there are seats?

A: There are passengers with reservations who do not arrive at the airport for various reasons.To give these otherwise empty seats to passengers who can use them, we offer more reservations than there are seats on some of our flights.

Q: What is an AMC Flex Partner?

A: AMC Flex Partners are ANA Mileage Club members who have registered beforehand for the Flex Traveler System.

Q: Must I give up my seat if I become an AMC Flex Partner?

A: There is absolutely no obligation; the system is completely voluntary.Only passengers who can freely change their flight plans should volunteer.

Q: If I volunteer, will I definitely be paid?

A: Depending on seat rearrangements after the application deadline, you may be able to board your reserved flight.In this case, no monetary reward will be paid.

Only ANA Mileage Club members can register to be AMC Flex Partners.Please log in and register via the button below.