Additions and changes to service options are not possible after the request has been made.
The address for delivery the reservation confirmation documents and the Service Compo options is limited to the home address in Japan.
Customers are responsible for any retransmission costs in case Service Compo options are returned to the sender due to moving. (For Domestic Delivery Gifts, please check the menu introduction site.)
ANA Job Transfer Compo is subject to change or discontinuation without notice. The contents valid at the time customer submit new request will be applied.
ANA Compo Desk and related companies involved in the provision of services may be closed without notice due to enforcement, instructions, requests, etc. from administrative agencies. In that case, the services of Job Transfer Compo may be delayed, changed, or not offered.
If your boarding date or flight number is changed, be sure to contact the ANA Compo Desk below. If you do not contact us, we will not be able to provide service of Job Transfer Compo.
Additions and changes to Service Compo options are not possible after the request has been made.
When canceling or changing the Job Transfer Compo due to COVID-19 or other reasons
For the reasons of customer (including the reasons of customer's company, circumstances of visa issuance, etc.), also for the reasons which ANA is not responsible for (such as that ANA flights are suspended or canceled due to prevention to expand COVID-19 infection, immigration restrictions, etc.), if you are unable to use the Job Transfer Compo due to cancellation or change of ANA flight, or if the points of Service Compo decreases, we will stop providing the services and the products you applied for, and let you pay all or part of them, and as well as the cancellation fee.
For requests made after 11:00 on May 19, 2021, we accept returns for some products only if they are unused within 30 days after the product arrives, but the customer is responsible for the return delivery fee.
Please be aware of this before applying.
If an infant under the age of 2 who occupies a seat is booked not to occupy a seat due to a change in aircraft material, this service will be deemed canceled.